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Crossing the Priceline

28 April 2016 By Rob Cox

Boards of directors can’t be held responsible for chief executives who fail to control their animal urges. They should, however, be ready to replace bosses when they’re hit by the proverbial bus or otherwise exit suddenly. That’s one lesson to draw from Priceline’s announcement that it abruptly parted ways with CEO Darren Huston.

The episode looks embarrassing rather than noticeably damaging for the $68 billion operator of travel and related websites like Kayak, Booking.com and OpenTable. The stock barely budged after the company said he was leaving because of “activities inconsistent with the board’s expectations for executive conduct” stemming from a relationship with an employee, albeit one he didn’t directly supervise.

That may be because investors rather liked Huston’s predecessor, Jeffery Boyd, who will return to the corner office in an interim capacity while the board finds a permanent successor. Boyd, who chairs the Priceline board, effectively built the business during his 16 years with the Connecticut-based firm. The company is fortunate that he was on hand to steady the ship.

Huston had only been CEO since January 2014 and, at 50, he’s relatively young. But sometimes it’s the boss’s vitality that gets the better of him. Any corporate board – all the more so for such a large company – needs to have a plan to deal with the unexpected. The red faces at Priceline should remind others of that.


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