We have updated our Terms of Use.
Please read our new Privacy Statement before continuing.

Howls of pain

7 January 2009

The ratings firm has appointed an ombudsman in its latest attempt to rebuild its shredded reputation. Such jobs can devolve into toothless PR exercises. To be useful, the watchdog must be given power to push for necessary but painful reforms, rather than just air complaints.

This content is for Subscribers only

 

Email a friend

Please complete the form below.

Required fields *

*
*
*

(Separate multiple email addresses with commas)